Conditions for the Prepper's Pit

These terms and conditions apply to the purchase of goods on www.PreppersPit.com for delivery in Denmark. The right of withdrawal only applies to private consumers who shop via www.PreppersPit.com

Payment and delivery

At www.PreppersPit.com we accept payment with Nets Easy.

The amount is only deducted when the item is dispatched. If you have ordered several items and one of the items is backordered, we will only deduct the payment for this item when the item is dispatched.

The prices are stated in Danish kroner and include Danish VAT. On top of the price, the price for freight must be added. You choose the shipping method at the end of the ordering process. Possibly. we bear payment fees.

Reservation of amount

If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:

1) We deduct the amount when we send the item, or
2) the money is released according to agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

Receipt for receipt of order and order confirmation

When you have ordered an item from us, you will receive a receipt (order confirmation) via e-mail confirming that we have received your order.

Shipping and delivery

We send all parcels through our sub-suppliers PostNord, GLS and Bring.

DK

If your order is less than DKK 450, excluding shipping, you pay a shipping fee (the price appears when you choose the shipping option). The amount appears before placing your order and is between DKK 29 – 49. We deliver free of charge if you buy for more than DKK 450, excluding shipping costs, on one order.

The delivery time in Denmark is typically 1-3 working days.

EU + rest of the world 

There will be a shipping fee on all orders sent out of DK. (the price appears when you choose the shipping option). The amount appears before placing your order.

The delivery time outside Denmark is typically 3-14 working days.

All our packages are insured and with a track & trace number. When your package has been sent, you will receive an email with tracking information that enables you to track your package.

Return and regret

You have the right to cancel your purchase without reason within 14 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. The cancellation period expires 14 days after the day on which you or another person chosen by you (but not the carrier) takes physical possession of the goods.
If you have ordered several items in one order and we cannot deliver the items at the same time, the cancellation period runs from when you or another person you have chosen (but not the carrier) takes physical possession of the last item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.

How to use the right of cancellation:

You cancel by notifying us that you cancel by email: info@prepperspit.com
You cannot cancel by refusing to receive the item or by failing to pick it up without at the same time giving notice that you cancel. Danish customers can use the law's standard cancellation form, but it is not mandatory. You can find the form by clicking here: cancellation form

The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.

Return of the item and return costs

If you have regretted the purchase of an item (not food), you must send or deliver the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.

In the return package, you must enclose a copy of the order confirmation, invoice or other documentation for your purchase.

Goods cannot be sent per cash on delivery or without distribution, and you must pay for the return of the item yourself. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.

No right of withdrawal

These agreements cannot be cancelled:
Delivery of sealed goods which for health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery.

Refund of the money in case of cancellation

When you cancel, we will refund all payments received from you, including any delivery charges. However, this does not apply in the following cases:

If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not, however, be reimbursed for the extra cost.

We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back, unless you have sent documentation that the goods have been returned.

We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Testing of the product and packaging

You are only liable for a possible deterioration of the value of the goods, which is due to handling of the goods other than what is necessary to determine the nature of the goods, its characteristics and the way in which it functions.

You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or can in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us deducting the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount, but you can only get the shipping costs back.

Please return the item in intact original packaging. If the original packaging is missing, this may lead to a decrease in the value of the item. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.

Complaints – If there is something wrong with the product

As a consumer, you have 24 months right of complaint. This means that if the item has a defect and you complain in time, you have the right to have the item repaired, exchanged, get the money back or a reduction in the price, depending on the specific situation.

A defect is, for example, a manufacturing or material fault, or incorrect information about the product. On the other hand, normal wear and tear, or damage you have caused to the product yourself, is not a defect. If you discover a deficiency, you must notify us "within a reasonable time". We recommend that you make a complaint as soon as possible, especially if there is transport damage.

If you complain within 2 months of the defect being discovered, it is always within a reasonable time. If the complaint is justified, we will refund your reasonable and necessary shipping costs.

If you believe that the product has a defect, we ask you to provide as much detail as possible what the problem is.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. Save postal receipt incl. information on shipping costs and any track and trace number.

Durability 

You can see the shelf life on the product. It is stated in months and indicates a shelf life until the last date of the month in question.

Information on appeal possibilities

If you as a consumer want to complain about your purchase, you must contact info@prepperspit.com.

If we are unable to find a solution, a complaint about a product or service can be submitted to Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via The complaints portal for the House of Commons.
In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. It costs a fee to have the complaint processed.

The EU Commission's online complaints portal can also be used when submitting a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr. When submitting a complaint, you must provide our email address info@prepperspit.com.

Personal data policy

On this page you can read about our personal data policy, which describes how Relster Ink Aps (“www.PreppersPit.com”, “us”, “our”, “we”) collects and processes information about you. 

To shop at Preppers Pit, you must provide at least the following:

• Name
• Address
• Email address
• Telephone / mobile number

The personal data policy applies to both personal data that you submit to us and information that we collect via ”www.PreppersPit.com” (the “Website”).

Relster Ink Aps is the data controller for your personal data.

If you wish to contact us, you can do so via the contact information

Preppers Pit ApS
Email: info@prepperspit.com

Below you will find the personal data we collect. We also describe the purpose of the collection and the legal basis for the processing.

When you visit www.PreppersPit.com, we automatically collect information about you and your use of the Website. We register e.g. which type of browser you use, which search terms you use, your IP address, including your network location and information about your computer.

The collection has no other purpose than to optimize the user experience and functions on www.PreppersPit.com, just as we use the information to target our marketing on various channels, for example Google Adwords. It helps us to offer our users the most relevant content. The legal basis for the processing is the EU Personal Data Regulation, art. 6, par. 1, letter f.

When you buy a product or communicate with us at www.readybox.dk, we collect the information you provide yourself. This can be name, address, e-mail address, phone number, payment method, information about which products you buy and possibly have returned, delivery requests, and information about the IP address from which the order was made.

The purpose is to deliver the products you have ordered and otherwise fulfill our agreement with you, including to be able to manage your rights to return and advertise. We can also process information about your purchases to comply with legal requirements, including for bookkeeping and accounting. When making a purchase, the IP address is collected for the purpose of preventing fraud. The legal basis for the processing is the EU Personal Data Regulation, art. 6, par. 1, letters b, c and f.

Newsletters

If you sign up for our newsletter, we collect information about your name, e-mail address and possibly mobile number. The purpose is to enable us to deliver newsletters to you. The legal basis for the processing is the EU Personal Data Regulation, art. 6, par. 1, letter f.

Recipients of Personal Information

Information about your name, address, e-mail, telephone number as well as order number and specific delivery wishes is passed on to the carrier responsible for the delivery of the purchased goods to you. When purchasing non-stock items, the mentioned information can be passed on to the manufacturer or seller of the item in question, who will then take care of the delivery.

Information can be left to external partners who process the information on our behalf. Collaborators may not use the information for any purpose other than fulfilling the agreement with us, and are subject to confidentiality regarding this.

Your rights

At any time, you have the right to ask us to be informed of what information we have registered about you, for what purpose, who has received it, and where the information comes from.

If you wish, we will provide a copy of the personal data that we process about you. You can ask for the information by sending a written request to info@prepperspit.com. In this connection, we may ask you to document that you are the person you say you are.

The right to rectification

We correct incorrect personal data for you. If you have become aware of errors in the information that we have registered about you, please contact us in writing, after which we will correct the information.

The right to erasure

Cases may arise where you have the right to have all or parts of your personal data deleted by us. However, not in the event that your information is necessary for us, for example to comply with legal obligations.

The right to restrict processing to storage

Cases may also arise where you have the right to have the processing of your personal data limited to storage only. For example, if you believe that the information is incorrect.

The right to data portability

In certain cases, you have the right to have your personal data delivered in a structured format that enables you to transfer the data to another data controller.

The right to object

You can always object to our processing of your personal data that is used for marketing purposes. If your personal situation makes it necessary to object to our processing of your personal data, you also have the right to do so at any time.

The right to withdraw consent

You are at any time within your right to revoke a consent you have given us for a given processing of personal data. If you wish to revoke your consent, please contact us at info@prepperspit.com

The right to complain

You have the right to lodge a complaint at any time with the Danish Data Protection Authority, Borgergade 28, 5, 1300 København K about our processing of your personal data. Complaints can be lodged, among other things, by email dt@datatilsynet.dk or telephone +45 33 19 32 00.

Deletion of personal data

Information collected in connection with your registration for our newsletter is deleted when your consent to the newsletter is withdrawn, unless we have another basis for processing the information.

Security

We have implemented appropriate technical and organizational security measures against personal data being accidentally or illegally destroyed, lost, changed or degraded, as well as against unauthorized access or misuse.

Only employees who have a real need to access your personal data to perform their work have access to it.

Contact Information

Relster Ink Aps is the data controller for the personal data collected via the Website. If you have questions or comments about this Personal Data Policy or wish to exercise one or more of your rights, you can contact Relster Ink Aps

Changes to the Personal Data Policy

If we make changes to the Personal Data Policy, you will be informed about this on your next visit to the Website.